After sales service policy for lens products

The after-sales policy for lenses mainly includes warranty period, warranty scope, warranty process, and other aspects. ‌ Warranty period Canon lenses: The standard warranty period for Canon lenses is one year. If the lens malfunctions under normal use and the malfunction is not caused by human factors, the user can enjoy a one-year free warranty service. Weizhuoshi lens: Weizhuoshi lens provides a 2-year warranty, and customers within the warranty scope can enjoy a 2-year free warranty service from the date of purchase. If valid evidence such as purchase invoice cannot be provided, the start date of the free warranty will be extended 90 days from the date of manufacture of the lens. In addition, Weizhuoshi lenses also provide self-service repair services. Warranty coverage Canon lenses: During the warranty period, if the lens malfunctions due to manufacturing defects or material issues, consumers can send the lens to Canon authorized repair centers for free for repair. In some cases, Canon may replace faulty lenses with accessories to ensure their normal use. It should be noted that the warranty service only applies to malfunctions under normal use. If the lens malfunctions due to improper use, accidental damage, or human factors, Canon will not provide warranty service. Weizhuoshi lens: During the warranty period, customers can enjoy a 2-year free warranty service, which is applicable to faults under normal use. Warranty process Canon lenses: Users need to present a valid warranty card and purchase invoice and go to Canon's designated repair center for free repairs. If a valid warranty card and purchase invoice are not presented, or if the lens malfunctions due to improper use, accidental damage, or other reasons, Canon will not provide warranty service14. Weizhuoshi lens: Customers can use self-service repair services for repairs, and regardless of which platform or channel they purchase from, they can enjoy a 2-year free warranty service. matters needing attention Save the purchase voucher and warranty card: